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Terms and Conditions

At Buy the Best we pride ourselves in providing quality merchandise at the lowest possible prices. If you have seen a lower price at another authorised dealer please contact us and we will make every effort to beat it. Feel free to contact us with the make & model number as well as the lowest price along with the full competitor info and we will give you a better deal than you can expect.

TERMS AND CONDITIONS OF USE

GENERAL


By entering and purchasing on this site you agree to be bound by the Terms and Conditions as set out hereafter.

PREAMBLE


We do not believe in presenting you with each and every product on the market in the hope that something will sell, so we list only the 'top of the range' of whichever categories we cater for.

ABOUT US


We are a family run business based in Surrey, we work with leading suppliers to bring you some of the best deals available in the United Kingdom. Although buy-the-best will endeavour to ensure the accuracy of all the information within this web site, we shall not be liable for damages of any kind resulting from use of this site. Our mark-up is modest and you will not find a supplier more committed to fair and honest customer care than what we are.

OPERATING PRACTICE

We try to ensure that the information shown on buy-the-best is accurate. buy-the-best cannot be held responsible for any damages arising out of typographical errors, errors in description and/or pricing, or any unintentional misrepresentations on this site. All products and services are subject to availability and may be withdrawn at any time. If for any reason goods ordered are not available at the time of ordering then you will be be notified and your Credit Card will NOT be charged. buy-the-best services all orders through an affiliate under the terms and conditions as set out on this site.

GUARANTEE


buy-the-best will assist the Purchaser with the application of the terms of the guarantee but it is the Purchaser's responsibility to pursue the terms of their guarantee with the manufacturer of the product in the unlikely event of a claim arising. In terms of the 1-year Guarantee, if the goods are or become faulty through reasonable usage within 1 year of purchase, the manufacturer will repair such faulty goods, at your home if practicable, and supply labour and parts free of charge. If repairs cannot be effected at your home then the faulty goods will be repaired at the manufacturers, or at his agent's premises, and returned, free of charge. This Guarantee will become null and void if, in our opinion, the supplied goods are found to have been subjected to unreasonable usage such as, but not limited to, banging, dropping, damage by water and /or excessive dampness.

All goods will remain the property of buy-the-best until paid for in full. The above terms and conditions do not affect your statutory rights.


COMPLAINTS


You have the right to complain about the services and/or products we offer if such services and/or products do not measure up to the standard, which you may reasonably expect from us.

We take complaints very seriously indeed and if you do wish to lodge a then please email us at sales@toshiba-thomson-sony-buy-the-best.com. We will acknowledge your complaint within 1 working day and take whatever action we deem necessary to effectively deal with the complaint and will be notify you in due course of this action.


PRIVICY AND CONFIDENTIALITY


We believe in the importance of gaining and keeping the trust and confidence of all that buy from buy-the-best and it is for this reason that we maintain a very high level of confidentiality. When ordering from buy-the-best, you are assured that your data is treated in accordance with our stated Policy and with the guidelines laid down by the Data protection Act. We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Webtrader code of practice. All personal information is never seen by anybody or instance not associated with buy-the-best. Such information is transmitted to our servers via a Secure interface (https://) and is extremely unlikely be intercepted or read in transit. You will also see a padlock symbol or key in the status bar of your browser indicating that the data is secure. We need to collect certain information to properly process your transaction and fill your order. The information that we do hold about you will be accurate and up to date and you can check that by emailing us at sales@buy-the-best.com.

Due to regular attempted fraudulent behaviour we always undertake a number of checks to safeguard us against loss. During these checks we may consult a credit reference agency or collection agency about a prospective purchaser, and they may record the search.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. This information collected can be used to identify you unless you modify your browser.

ORDERS


Orders will be dealt with on a 'first in first out' basis. Your credit card will only be charged when the product/s you ordered are ready for shipment. If your item is not in stock, we will back order for you and inform you of the expected delivery date. However, you will always be emailed with the option to cancel your order if you would rather not wait. In the event that you wish to cancel your order, your credit card details will be erased form our computers. VAT at 17.5% is included in all our prices so - what you see is all you pay.

DELIVERY


All buy-the-best prices include free UK Mainland delivery. There will, however, be a delivery charge for the Isle of Wight, Scottish Islands, Scilly Isles, Isle of Man, Northern Ireland and the Irish Republic. This charge will be equal to the extra cost to us of the delivery. Delivery times are normally between 3 and 5 days if the item ordered is in stock. We always contact you in advance to advise you on which day to expect your order. If you have specific delivery requirements, then please state what they are in the Box provided on our Order Page and we will do our best accommodate your request. Next Day Delivery is available for an additional charge of £20.00 for products ordered before 3pm on the previous day. All goods are normally delivered by the Depot's own vans. All products ordered on a Credit Card will only be delivered to the Card Holder's address and must be signed for on delivery.

MANUFACTURER'S SPECIFICATIONS AND PRODUCT MANUAL


If you require any information not contained on this web site then please feel free to contact us via our contact form. Buyers should check on the web sites of the manufacturers for any additional data pertaining to the product which they are interested in. We recommend that if you are experiencing problems with your purchase, that you check out the instruction manual that comes with your product. Experience has shown that in many cases checking there first often solves apparent faults quickly and easily.


RETURNS


Goods may be returned, unopened within seven days of receiving them provided that the original package is in perfect condition, and the goods have not been damaged in any way whatever. Goods supplied direct from a manufacturer will be subject to the returns conditions of that manufacturer. If the goods are returned damaged then, at our sole discretion, we reserve the right to make good the damage to the goods and to deduct the cost of repairs from any funds, which may be repayable

ALTERATION


We may revue and alter these Terms and Conditions for Trading at any time without prior notice, but they will only take effect from the date they are posted on our web site and the changes, if any, will not be retroactive.